Operator and eligibility
The contracting service provider and operator of SoloCruz is YAS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at ul. Szlak 77/222, 31-153 Kraków, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS 0001166122, NIP 6793327784 and REGON 541401303. Contact: [email protected].
Users must be at least 18, legally able to contract, provide accurate information, secure their account and use the service only for genuine cruise cabin-mate searches.
SoloCruz is a matching technology service
SoloCruz provides cruise discovery information, profile and listing tools, expressions of interest, private chat and optional administrative support. SoloCruz is not a cruise line, tour operator, travel organiser, insurer, background-check provider or guarantor of another user.
Choosing another traveler does not create an employment, partnership or agency relationship with SoloCruz. Travelers decide independently whether to travel together and remain responsible for compatibility, identity checks, conduct, documents, visas, insurance and safety.
Cruise contracts and supplier terms
Cruise inventory, routes, dates, prices, cabin types and availability come from third parties, may be AI-assisted and may change or be wrong. Users must verify every material detail before booking or paying.
The cruise or travel provider identified at checkout is responsible for the travel service. Its booking, cancellation, change and refund rules govern the cruise purchase. SoloCruz does not promise a match, saving, fare, cabin, departure or successful trip and is not liable for a supplier's or traveler's acts except where law makes liability mandatory.
Fees, payments, cancellation and withdrawal
Any SoloCruz fee must be disclosed before an order is placed. Supplier money collected through a payment provider is handled for the identified supplier or booking arrangement and does not by itself make SoloCruz the organiser of the cruise. Users must not pay another user directly.
Mandatory Polish and EU consumer rights remain unaffected. Where a paid SoloCruz service is eligible for a distance-contract withdrawal right, the user receives the required pre-contract information. Performance before the withdrawal period ends requires the legally required express request and acknowledgement. Cruise-provider refunds are determined by the provider contract and applicable travel law, not by the free matching functions.
User content and public profiles
Users remain responsible for content and must have rights to publish it. They grant SoloCruz a non-exclusive, worldwide, royalty-free licence to host, format, display and transmit content only as needed to operate, secure and promote the service. The licence ends when content is deleted except for lawful backups, evidence and material already shared by others.
Do not publish another person's data, precise home location, identity or travel documents, payment details, passwords, unlawful content or special-category data about anyone else. Optional health or accessibility information about yourself requires separate explicit consent and is never displayed publicly.
Safety, moderation and platform rules
Impersonation, deception, harassment, discrimination, illegal activity, spam, scraping, malware, security circumvention, commercial solicitation and pressure to make unsafe payments are prohibited. Users can report and block others.
SoloCruz may investigate, preserve evidence, limit reach, remove content, close chats or suspend accounts where reasonably necessary for law, safety, platform integrity or these terms. No moderation or identity check is a guarantee that a user is safe or truthful.
Availability and liability
The service is provided with reasonable care but may be interrupted, changed or discontinued. To the maximum extent legally permitted, SoloCruz is not responsible for indirect loss, lost opportunity, third-party content, supplier changes, user conduct, incompatibility or a failed match.
Nothing excludes liability or consumer remedies that cannot lawfully be excluded, including liability for intentional harm, gross negligence where applicable, personal injury caused by fault, or mandatory data-protection and consumer rights.
Changes, termination and law
Users may archive listings or delete accounts. SoloCruz may suspend access for breach, risk or legal necessity. Material term changes will be notified on a durable medium where required; changes do not retroactively remove accrued rights.
Polish law applies without depriving EEA consumers of mandatory protections in their country of residence. Competent courts are determined by mandatory law; no clause requires a consumer to litigate only in Poland where EU rules provide otherwise. Terms version: 2026-08-12.2. Last updated: 12 August 2026.